G2 Diesel Core Return Policy

For Retail Customers (30-Day Return Policy)

1. Eligibility:

  • Retail customers have 30 days from the date of purchase to return cores for a refund.

  • Cores must be returned in the original packaging with all components intact.

2. Condition:

  • Returned cores must be in an acceptable condition for remanufacturing. This means they should not be damaged, disassembled, excessively worn or missing critical components.

3. Process:

  • To initiate a core return, customers must contact G2 Diesel's customer service to obtain a Return Merchandise Authorization (RMA) number.

  •  The RMA number must be included with the return shipment.

  •  Customers are responsible for return shipping costs unless the return is due to an error by G2 Diesel.

4. Refund:

  • Once the core is received and inspected, a refund will be processed within 7-10 business days.

  • Refunds will be issued to the original method of payment.

5. Non-Returnable Items:

  • Cores that are damaged, incomplete, or otherwise not suitable for remanufacturing will not be eligible for a refund.

  • G2 Diesel reserves the right to reject returns that do not meet the above conditions.

For Commercial Accounts (90 Day Return Policy)

1. Eligibility:

  • Commercial accounts have 90 days from the date of purchase to return cores for a refund.

  • Cores must be returned in the original packaging with all components intact.

2. Condition:

  • Returned cores must be in an acceptable condition for remanufacturing. This means they should not be damaged, disassembled, excessively worn, or missing components.

3. Process:

  • To initiate a core return, commercial customers must contact their G2 Diesel account representative at sales@g2dieselproducts.com to obtain a Return Merchandise Authorization (RMA) number.

  • The RMA number must be included with the return shipment.

  • Customers are responsible for return shipping costs unless the return is due to an error by G2 Diesel.

4. Refund:

  • Once the core is received and inspected, a refund will be processed within 7-10 business days.

  • Refunds will be issued to the account on file.

5. Non-Returnable Items:

  • Cores that are damaged, disassembled, incomplete, or otherwise not suitable for remanufacturing will not be eligible for a refund.

  • G2 Diesel reserves the right to reject returns that do not meet the above conditions.

This policy ensures that both retail and commercial customers have a clear understanding of the process and requirements for returning cores to G2 Diesel. Core Return Policy is subject to change at any time.

Ship to:
ATTN: Core Returns
G2 Diesel Products
3990 Paxton Street
Harrisburg, PA 17111